FAQs
We've tried to answer the questions that we are asked most frequently, if you want further information we'd love to hear from you.
Q. which areas do you cover?
We cover Northamptonshire, Bedfordshire, Warwickshire, Cambridgeshire, Buckinghamshire, Oxfordshire and the West Midlands.
Q. Why are there additional charges for certain items?
Items such as sofas, mattresses, fridges and gas bottles are classed as hazardous waste because they contain toxic substances. Our licensed waste provider partners have to dispose of these items in accordance with government guidelines. This results in us incurring additional cost for their disposal.
Q. Where do my cleared items end up?
We pride ourselves as being environmentally and socially responsible, diverting as much as we can from landfill. Many items will be given a new home either sold through our sister company Open House, or donated to our charity partners in Northampton. we will always recycle items that are recyclable . Unfortunately however, some items cannot be recycled and will be disposed of responsibly at a licenced landfill site.
Q. Do you buy items?
Yes we do. If there are items of value that we can sell on, we will make you an offer and off-set the amount from your final invoice.
Q. will you remove just a few or even single items?
Yes we can. Depending on what it is, we can take away small amounts or even single items.
Q. Do you clear flats, even if it's on an upper floor?
Yes, no problem at all. This creates a bit of extra work for our team, but all these kind of things are identified when we do our initial property assessment.
Q. How can I be sure that my items are being disposed of responsibly?
At Shift we detest fly tipping. We are based in a rural area, when we drive past a pile of a rubbish that has been fly tipped it really makes us angry! Our company is fully licensed and we write up a waste transfer note for every van load for traceabiity. Our core ethos is to manage waste responsibly, with the environment and community at the very centre of everything we do. We are more than happy to provide photo evidence of where your items end up and show you our waste carrier credentials.
Q. What can you NOT clear away?
There are some items that we cannot take away, such as: asbestos, chemicals, medical and biohazard, fuel, ammunition and explosives.
Q. Do I need to dismantle furniture before you arrive?
No. We will do all the work dismantling furniture etc.
Q. What do I need to do to prepare before the job?
We recommend that you label or place items that you want to keep in a separate area. Also you don't need to bag things up for us as we sort and segregate all items into separate bags. Please ensure good access for our vans so we can get as close to the property as possible.
We recommend that you remove any confidential items such as documents and computers with hard drives.
Q. Do I need to be present on site during the clearance work?
It's beneficial if you are at the property whilst we are clearing it so you can oversee the job and guide our operatives on items that should be left or takeaway. If you're unable to be on site we would need a detailed list of things to be left and/or taken away.
Q. How can I make payment?
We require payment as soon as the job is complete. We accept cash, bank transfer or card payments.